- What are photos that are glued/stuck/wedged to a photo album?什麼是已貼到相簿或卡住的照片?
- What are photos/negatives with sticky substance?什麼是有粘貼性物質的照片?
- Some of my photos are damaged, curled, bent, or with sticky substance, can you scan these photos?我的一些照片有損壞，捲曲，彎曲或照片背面有粘性物質。你可以掃描這些照片嗎?
- How to qualify for Free Door to Door service?如何獲得可免費上門提取及送貨服務?
- Does individual photo which has been inserted into a plastic sleeve considered loose photo?被插入塑膠套的單獨照片是否散裝照片？
- Does your scanned file contains watermark?您的掃描文件是否包含水印？
- What is Jpeg with maximum quality?什麼是最高質量的JPEG檔案？
- What is DPI?什麼是DPI?
- Is there a minimum order for scanning?是否有最小掃描訂購量?
- What if there are duplicates of photos, do I get charge twice?如果有重複的照片，我要付款兩次嗎?
- Why wrap in plastic bag?為什麼用塑料袋包裝相簿和照片?
- How long does it take the whole process take?整個過程需要多久?
- What is Photo Enhancement?什麼是照片優化?
- Do I get my originals back?會否歸還我的原稿?
- Will my photos be shipped to another country to process?我的照片會被運到另一個國家處理嗎?
- How safe is my photos? I am worried once they leave my home.我的照片的安全性如何？一旦它們離開我家我便非常擔心。
- Can I edit the scanned photo files?我可以編輯掃描的圖像檔案嗎?
- How confidential are my photos and my personal information?我的照片和個人資料的保密程度是如何呢?
- Do I need to accurately count the number of my photos?我需要準確的計算我的照片數量嗎?
- Can I send in my own storage device to store scanned photo files.我可以寄給你們我自己的儲存設備用來儲存掃描圖像嗎?
- Can you scan certificates, diplomas, other materials, etc.你可以掃描證書，文憑或其他物品等嗎?
- Why we don't use photo scanner with autofeeder?為什麼我們不使用有自動送紙的掃描機？
What are photos that are glued/stuck to a photo album?什麼是已貼到相簿或卡住的照片?
Some photo albums have a sticky surface and once photos have been affixed to it, it is near impossible to remove or risk damaging the photos. Another scenario is that the photo is stuck or wedged within the plastic film of the album and cannot be safely removed. These photos require much longer time to process.有些較舊的相簿具有粘貼性的表面，一旦照片已經貼到這表面，它是幾乎不可能移動或可能損壞照片。另一種情況是照片被卡住在相簿的塑料薄膜內，並不能安全地刪除，因此這些照片需要更長的時間來處理。
What are photos/negatives with sticky substance?什麼是有粘貼性物質的照片?
For example, some photos are printed onto photo paper with a sticky back. Another example will be a photo or negative that has been in contact with sticky substance. This sticky residue can contaminate our equipments and other photos/negatives. Thus we need to spend a lot of time thoroughly clean our equipments every time there is a sticky photo or negative. Sometimes we may not even be able to scan such photo/negative becasue the large amount of sticky substance.例如，一些照片是印在帶有粘貼性的紙。另一個例子是照片/底片已接觸粘貼性物質，這種粘性殘留物會污染我們的設備和其他照片/底片。因此每次有粘貼性物質，我們都需要花大量的時間徹底清潔掃描器。有時候，我們甚至不能夠掃描這些照片/底片因為有太大量的粘性殘留物。
Some of my photos are damaged, curled, bent, or with sticky substance, can you scan these photos?我的一些照片有損壞，捲曲，彎曲或照片背面有粘性物質。你可以掃描這些照片嗎?
Yes we can, however these photos may require special handling, depending on the severity of the damage. There is usually no extra charge if the damage is minimal. However, if the damage is severe, we will contact the client and discuss how he/she wants us to handle these photos.我們可以掃描這些照片，但這些照片可能需要特殊處理，取決於損害的嚴重程度而定。然而，如果損害是很小的，我們一般不會收取額外費用。如果損害是嚴重的，我們將與客戶聯絡，先討論他想要我們如何來處理這些照片。
How to qualify for Free Door to Door service?如何獲得可免費上門提取及送貨服務?
* Pick Up and Delivery Service is free for order over 1000 images to Hong Kong Island Only, there may be extra charge if your location is too far from MTR station, such as South Side of Hong Kong Island, Happy Valley, All Mid-levels, The Peak and other remote area. Stairs will require extra fees. We do not provide Pick Up and Delivery service to Outlying Islands and some part of New Territories.*香港島的提取及送貨服務是免費的(超過1000張圖像)。但如果您所在的位置離地鐵站太遠，如香港島南部，跑馬地，所有港島半山，山頂或其他偏遠地區，會是有額外收費的。如果有樓梯會有額外費用。我們臨不提供離島及部分新界地段提取及送貨服務。
Does individual photo which has been inserted into a plastic sleeve considered loose photo?被插入塑膠套的單獨照片是否散裝照片？
No, it is considered photo in album.不，它是相簿服務。
Does your scanned file contains watermark?您的掃描文件是否包含水印？
No.沒有。
What is Jpeg with maximum quality?什麼是最高質量的JPEG檔案？
Jpeg files can be saved in low, medium, high, and maximum quality. We use maximum quality to save your enhanced photos.JPEG檔案儲存質量有分低，中，高，及最高。 我們使用最高質量的JPEG檔案儲存您的掃描照片檔案。
What is DPI?什麼是DPI?
DPI is Dots Per Inch, it is the number of individual dots that can be placed in a line within the span of 1 inch or 2.54 cm.DPI是每英寸點數，它是跨度為1英寸或2.54厘米內可以在一條線放置的個別點子的數量。
Is there a minimum order for scanning?是否有最小掃描訂購量?
Minimum order is 100 scans, any combination of photos, negatives or slides.最小訂單量為100張照片，底片，或幻燈片掃描。
What if there are duplicates of photos, do I get charge twice?如果有重複的照片，我要付款兩次嗎?
Don't worry, we do not charge for duplicates. If we don't catch the duplicates during the scanning process, we will refund you the differences if you find them within 7 days after you receive your scanned photo files and originals. Maximum 10 duplicates per order.不要擔心，我們不會收重複照片收費。如果在掃描過程中我們沒有察覺有重複，你可在收到您的掃描圖像和原稿後7天內發電子郵件通知我們，我們將退還你的重複照片收費。每張訂單最多10張重複。
Why wrap in plastic bag?為什麼用塑料袋包裝相簿和照片?
To protect against moisture/rain just in case.為了防止水分/雨水，以防萬一。
How long does it take the whole process take?整個過程需要多久?
3-7 days from the day we receive your photos/albums; it really depends on the current work load. You can expect to receive your originals and the scanned photo files back in less than 7 working days.由我們收到你的照片或相簿的3-7天。整個過程取決於當前的工作量。但您可以預計在不到7個工作天內收到您的原件和掃描圖像檔案。
What is Photo Enhancement?什麼是照片優化?
Photo Enhancement includes standard color restoration, contrast enhancement, noise reduction (when applicable) and minor dust and scratches removal. 照片優化包括標準色彩還原，對比度增強，降噪(如果適用)和去除輕微的灰塵和劃痕。
Do I get my originals back?會否歸還我的原稿?
Of course you do.當然會歸還您的原稿
Will my photos be shipped to another country to process?我的照片會被運到另一個國家處理嗎?
Absolutely not, unlike some other companies, we perform all scanning and editing in Hong Kong, and will NOT out-source your photos.我們絕不外判到任何發展中國家或其他地方來處理你的照片。所有掃描和編輯在香港執行。
How safe is my photos? I am worried once they leave my home.我的照片的安全性如何？一旦它們離開我家我便非常擔心。
We understand your concern, which is why we only use quality courier service like YAMATO. Your photos will be stored at our temperature and moisture regulated facility. In addition, there are no pets, no children, no drugs and no smoking in our facility. Your photos are only handled by trained adult professionals.我們理解您的擔憂，所以我們只用像雅瑪多運輸般優質速遞的服務。您的照片將被保存在一個安全，無寵物，無菸和無小童的環境亦保存在有溫度和濕度調節的環境。
Can I edit the scanned photo files?我可以編輯掃描的圖像檔案嗎?
Yes you can, there is no copy protection on the files.當然可以，我們所有圖像檔案都沒有拷貝保護的。
How confidential are my photos and my personal information?我的照片和個人資料的保密程度是如何呢?
We respect your privacy; you photos will only be handled by our crew members. The scanned photo files will only be stored in our system for 7 days after they are returned to you, and then they will be deleted. We will NOT use your photos for any purpose whatsoever, and we definitely will not sell/share your photos/info to anyone.我們非常尊重您的私隱，您的照片和個人資料將只由我們的成員處理。您的掃描圖像只被保存7天，然後將被刪除。我們將不會為任何目的使用您的照片，我們絕對不會出售或分享您的照片或個人資料給任何人。
Do I need to accurately count the number of my photos?我需要準確的計算我的照片數量嗎?
No, just an estimate is good enough. We will count it for you.只需估計便足夠。我們會為您準確計算。
Can I send in my own storage device to store scanned photo files.我可以寄給你們我自己的儲存設備用來儲存掃描圖像嗎?
For security reasons, we do not accept any storage device from clients. Your understanding is deeply appreciated.出於安全理由，我們不接受來自客戶的任何存儲設備。深深感謝您的理解。
Can you scan certificates, diplomas, other materials, etc.你可以掃描證書，文憑或其他物品等嗎?
Yes we can scan just about any flat material up to A4 size. Price and service is same as photo scanning. Just make sure the material is not copyrighted. Price is same as Photo Services.可提供掃描其他物品，如證書或文憑。我們可以掃描任何平面物品大至A4尺碼，只要它沒有侵犯版權，價格和服務與照片相同。
Why we don't use photo scanner with autofeeder?為什麼我們不使用有自動送紙的掃描機？
We do not use photo scanner with autofeeder for one simple reason, it could potentially jam or become dirty and damage client precious photos.原因很簡單，它可能卡住或藏有污垢導致損害客人的珍貴照片。
